Thoughtful design.
Intelligent systems.

We’re Design & Innovation House. We work with local government organizations to make digital services clearer for residents and everyday work easier for staff.

A small team. Direct collaboration. Work that makes a difference.

Explore our work Let’s talk about your project

Partnered with

Good work, in practice.

Products for planning trips and managing customer relationships. A website making health education easier to find. Explore what we’re building.

Explore our work

MagicHop

Client management and itinerary planning for travel agents.

CRM153

Contacts, pipelines, and follow-ups in one place.

The Literacy Clinic

Approachable health education, powered by DIHCMS.

Work in progress

What we bring to the table.

Websites & digital products

Resident-facing websites, service portals, and internal tools. Tailored to your organization and designed around the people who use them.

AI & automation

Connect existing tools, simplify repetitive tasks, and give staff a clearer view of the work. Keep people in control of important decisions.

Brand & design systems

Accessible interfaces, straightforward language, and a consistent experience across every touchpoint.

View our capabilities

A clear path from question to working product.

You work directly with the people designing and building your service. Small steps, regular conversations, and no mystery about what comes next.

  1. Understand the service

    Walk through the work with the people doing it. Agree on the problem, the users, and what a useful result looks like.

    A focused brief and shared priorities

  2. Make it tangible

    Put a working prototype in front of residents and staff. Resolve the difficult parts before committing to the full build.

    A tested prototype and clear scope

  3. Build in small steps

    Review progress together, test complete journeys, and connect the systems that need to work behind the scenes.

    Working software, reviewed every week

  4. Leave you ready

    Train the team, document the essentials, and agree on support. Launch with clear ownership and room to improve.

    A supported launch and practical handoff

Small team. Personal commitment.

The people behind the work. Design, engineering, and operations, brought together with care.

  • James Boushell

    Founder · Design & engineering

  • Adrian Semenuik

    Chief Quality Officer

  • Patryk Wojnar

    Lead Systems Engineer

  • Dean Khulusi

    Staff Software QA

  • Jada Lawrence

    Chief Design Officer

  • Nicolette Lawrence

    Director of Client Relations

  • Mohit Patel

    Director of Analytics & Technology

  • Col McLaren

    Director of Data & Financial Compliance

  • Steve Lawrence

    Director of Operations & Experiences

A note from James, our founder

Good software starts with paying attention.

I started DIH to bring thoughtful design and practical engineering closer together. I work directly with your team, from the first conversation to the details of what ships.

I’m interested in the moments where technology gets in the way: a form that’s hard to finish, a handoff that loses context, or a task someone repeats every morning. Those are good places to begin.

Meet James on LinkedIn james@dih.llc

The details that build confidence.

Good work includes what happens behind the interface, and after launch.

Your organization owns the work

Project agreements define ownership of the finished design, source code, and content. Your team gets access to the repository, documentation, and the accounts needed to operate the service. Third-party licenses are identified separately.

Accessibility is part of the process

We include keyboard navigation, readable contrast, form behavior, and assistive-technology checks throughout design and development. We agree on the project’s accessibility requirements and review approach at the start, and document outstanding issues before launch.

Clear boundaries around your data

We map what information is collected, where it goes, and who needs access. Development uses representative test data. Hosting, retention, integrations, and staff permissions are agreed with your team before live information enters the system.

People stay in control of automation

Automated steps have a named owner, a visible history, and a way to handle exceptions. Where AI is used, we define its role and the review needed before an output affects a resident or a service decision.

Support that’s defined before launch

Every handoff includes operating notes, team training, and an agreed support plan. Scope, response windows, maintenance responsibilities, and escalation contacts are written down so your team knows what to expect.

Let’s start with what could work better.

A service that’s hard to use. A process that takes too long. An idea you want to make real. We’d like to hear about it.

We’ll only use these details to respond to your inquiry.

You’ll hear from James.

A first conversation to understand your organization and see where we can help.

james@dih.llcDIH Systems LLC
Design & Innovation House